Our privacy commitment
Welcome to 9xbajee. We believe that every user's personal information is their own property — and protecting that property is our first responsibility. This privacy policy will inform you about what information 9xbajee collects, how it is used, and how it is kept secure.
By using our website or services, you agree to this privacy policy. Please read it carefully before you begin. If you have any questions, our support team is always ready to help.
Core pillars of our privacy protection
Strong Encryption
Every transaction and your personal information are protected by 256-bit SSL encryption. This is bank-grade security.
Not shared with third parties
Your information is never sold or shared with third parties for marketing or advertising purposes. Your information is yours alone.
KYC security
Your KYC documents and identity documents are stored on highly secure servers, accessible only to authorized personnel.
Cookie control
You can change cookie settings at any time and have full freedom to disable tracking.
Regular security audits
9xbajee undergoes regular cybersecurity audits by third-party security experts to maintain the highest level of protection at all times.
Information access control
You can request to view, correct, or delete your stored information at any time.
International standards
9xbajee operates in compliance with GDPR and other international data protection standards.
Detailed Privacy Policy
1 What information do we collect?
9xbajee collects the following information to improve your user experience and ensure security:
- Personal Identity: Name, email address, phone number, date of birth, address.
- Verification Documents: National ID, passport, driving license, utility bills (for KYC process).
- Payment information: Bank account number, mobile banking number, transaction history.
- Device and log information: IP address, browser type, operating system, device ID.
- Usage Data: Which pages you visited, which games you played, betting patterns.
- Cookies and tracking: Session cookies, preference cookies, analytics cookies.
2 How is information used?
Your collected information is used only for the following purposes:
- Account creation, management, and verification.
- Processing deposits and withdrawals and ensuring transaction security.
- Providing betting, gaming, and casino services.
- Detecting and preventing fraud, money laundering, and suspicious activities.
- Providing customer service and resolving issues.
- Informing you about bonuses, promotions, and special offers (if you have given consent).
- Fulfilling legal obligations and meeting regulatory authority requirements.
- Improving website performance and user experience.
3 Who is information shared with?
9xbajee may share your information on a strictly limited basis and only when necessary with the following parties:
- Payment processors: Necessary information is shared with payment gateways to process your transactions.
- KYC verification provider: Third-party verification services are used to verify your identity.
- Regulatory authorities: Information may need to be shared with licensing or law enforcement agencies due to legal obligations.
- Business Partners: Limited information is shared with game providers and software vendors solely for service delivery.
4 Cookies and tracking technology
9xbajee uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and activity.
The types of cookies we use:
- Essential cookies: Ensures essential website functionality (such as login sessions).
- Performance cookies: Analyzes website usage and performance.
- Functional cookies: Remembers your preferences and settings.
- Advertising cookies: Helps display relevant offers and promotions.
You can control or delete cookies from your browser settings at any time. However, keep in mind that disabling certain cookies may prevent some website features from working properly.
5 Information security measures
9xbajee follows industry best practices to protect your information. Our security measures include:
- SSL encryption: All data transfers are encrypted with 256-bit SSL.
- Firewall: Servers protected by advanced firewalls.
- Two-factor authentication (2FA): 2FA is available for additional login security.
- Secure storage: Data is stored in encrypted databases.
- Regular audits: Regular audits by independent cybersecurity experts.
- Access control: Only authorized personnel can access sensitive information.
6 Information retention period
9xbajee retains your information for as long as needed — while your account is active and for the period required to meet legal obligations.
- Even after account closure, some information may be retained for 5–7 years for legal purposes (such as transaction records).
- KYC documents and verification records are retained in accordance with regulatory authority guidelines.
- If you opt out of marketing communications, your information will no longer be used for marketing purposes.
7 Your rights
As a 9xbajee user, you have the following rights regarding your personal information:
- Right to view: You will be able to see what information we are storing about you.
- Right to Correction: You can request correction of incorrect or outdated information.
- Right to Deletion: You may request deletion of your information subject to certain conditions.
- Right to Restriction: You may request restricted processing of your information in certain cases.
- Right to Transfer: You have the right to receive your information in a machine-readable format.
- Right to object: You may object to certain processing activities.
Contact our support team to exercise these rights. We typically process all requests within 7–14 business days.
8 Children's Privacy
9xbajee is for individuals aged 18 and above only. We do not knowingly collect information from anyone under 18. If we learn that a minor has provided us with information, we will delete it immediately and close the associated account.
9 Third-party links
The 9xbajee website may contain links to third-party game providers and payment processors. These third-party sites have their own privacy policies, and 9xbajee is not responsible for them. We recommend reading their privacy policies before using any external site.
10 International data transfer
9xbajee is an international platform, so your information may be stored on servers around the world. All data transfers are conducted in accordance with international industry security standards and through encrypted channels.
11 Policy changes
9xbajee reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify you via email or website notification. The new policy will take effect from the date it is published. Visit this page regularly to stay informed about updates.
12 Contact & Complaints
Contact our data protection team if you have any questions, concerns, or complaints regarding privacy:
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the website (available 24/7)
- Response Time: We typically respond to all requests within 24 hours
If you believe we have violated your data protection rights, you also have the right to file a complaint with your local data protection authority.
Summary of information collection and use
| Type of information | Example | Purpose | Retention Period |
|---|---|---|---|
| Personal Identity | Name, email, phone | Account management | As long as the account is active |
| KYC documents | NID, passport | Identity verification | 5–7 years (legal requirement) |
| Payment information | Bank Account, Transactions | Deposits and withdrawals | 5 years |
| Device information | IP, browser, OS | Security and fraud prevention | 12 months |
| Usage Data | Game play, betting patterns | Service Improvement & Personalization | 24 months |
| Cookie data | Session, Preferences | Website functionality | 12 months |